Support center

Help for local AI conversation exports.

AI Chat Export is available on the Chrome Web Store. If you run into an export or Pro sync issue, send the browser version, extension version, page platform, export format, and a screenshot when possible.

Email support

For export failures, checkout issues, refund questions, or Pro access that does not sync.

Contact Support

Install and updates

Install the latest version from the Chrome Web Store. Chrome delivers published updates automatically.

Open Chrome Web Store

Frequently asked questions

Why does the export control not appear?

Make sure the current page is an active ChatGPT, Claude, or Gemini conversation, then refresh the tab. If it still does not appear, confirm the extension is enabled and open AI Chat Export from the browser toolbar.

Why can a long conversation fail to export?

Very long conversations may contain unloaded messages, oversized code blocks, cross-origin images, or content that exceeds browser rendering limits. Scroll the conversation to load it fully, then try Word or Markdown for the most reliable result.

How do I sync Pro access?

Use the same email for checkout and extension login. Then refresh the AI page or use restore purchase inside the extension. If access still does not appear, send the purchase email and order details to support.

Are exported files uploaded to ChatVault?

No. PDF, Word, Markdown, and PNG files are generated locally in your browser. Account and payment services handle login, email, user ID, and subscription status, not the chat body.

How is AI Chat Export different from ChatVault AI?

AI Chat Export focuses on exporting the current conversation into polished local files. ChatVault AI focuses on longer-term organization, folders, bookmarks, title sync, and knowledge management. The products can share the same account and Pro entitlement.

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