Email support
For export failures, checkout issues, refund questions, or Pro access that does not sync.
Help for local AI conversation exports.
Gemini Export is available on the Chrome Web Store. If you run into an export or Pro sync issue, send the browser version, extension version, page platform, export format, and a screenshot when possible.
Install and updates
Install the latest version from the Chrome Web Store. Chrome delivers published updates automatically.
Frequently asked questions
Why does the export control not appear?
Make sure the current page is an active Gemini conversation, then refresh the tab. If it still does not appear, confirm the extension is enabled and open Gemini Export from the browser toolbar.
Why can a long conversation fail to export?
Very long conversations may contain unloaded messages, oversized code blocks, cross-origin images, or content that exceeds browser rendering limits. Scroll the conversation to load it fully, then try Word or Markdown for the most reliable result.
How do I sync Pro access?
Use the same email for checkout and extension login. Then refresh the AI page or use restore purchase inside the extension. If access still does not appear, send the purchase email and order details to support.
Are exported files uploaded to ChatVault?
No. PDF, Word, Markdown, and PNG files are generated locally in your browser. Account and payment services handle login, email, user ID, and subscription status, not the chat body.
Does Gemini Export share Pro with other products?
No. Gemini Export keeps its own Pro entitlement, free quota, and payment records. Buying this product does not unlock other Export products.
Helpful details to include
- The platform where the issue happened: Gemini.
- The export format: Word, PDF, Markdown, or PNG.
- Your browser version and Gemini Export extension version.
- The exact error message or a screenshot of the export health check.
- Whether the conversation includes images, long code blocks, tables, or very long answers.